ROBIN rolls out real-time channel API

Add WhatsApp, Facebook Messenger, Instagram and WeChat to your customer service channel strategy and measure conversion on each.

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Should your eCommerce store offer a WOW service experience to grow like Zappos?

Wow

At ROBIN we are 100% dedicated to offer our customers amazing support. It’s what we live for. It’s our vision, passion and strategy all rolled up in one. But hey, we’re a customer service software company. Our customers would expect nothing less than amazing support.

The shining customer service example in eCommerce is Zappos. Their #1 core value is to deliver ‘WOW’ through service and they have build a multi-million dollar business out of it. It’s often advocated on marketing blogs that your eCommerce store should also aspire to deliver ‘WOW’ through service to attain customer service nirvana – like Zappos did.

But is that the right advice? Should that be your customer service goal? Let’s take a closer look at ‘customer delight’ and ask: is it marketing spin or a valid growth strategy?



ROBIN releases API. Are you the first developer to connect a new e-commerce platform to ROBIN?

ROBIN API
Today, I am happy to announce that we released our API. It means that any web store can now enrich their ROBIN customer service dashboard with e-commerce data, regardless of the e-commerce platform they’re using.

ROBIN is an online customer service dashboard made for web store teams. We help them provide better and faster customer service, in less time.

Developers who wish to use the API to build a connection between an e-commerce platform and ROBIN can request an API key and API secret (password) via the ROBIN support site.