ROBIN rolls out real-time channel API

Add WhatsApp, Facebook Messenger, Instagram and WeChat to your customer service channel strategy and measure conversion on each.

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ROBIN releases API. Are you the first developer to connect a new e-commerce platform to ROBIN?

ROBIN API
Today, I am happy to announce that we released our API. It means that any web store can now enrich their ROBIN customer service dashboard with e-commerce data, regardless of the e-commerce platform they’re using.

ROBIN is an online customer service dashboard made for web store teams. We help them provide better and faster customer service, in less time.

Developers who wish to use the API to build a connection between an e-commerce platform and ROBIN can request an API key and API secret (password) via the ROBIN support site.


5 Small Steps to Multi-Store Customer Service: a Giant Leap for E-Commerce

ROBIN multistore customer serviceBAM! Today, we added another major feature to ROBIN: multi-store customer service.

This means that ROBIN users, who operate multiple online stores, can now offer top notch customer support using one, easy to use, dashboard.

The multi-store functionality is part of our Team Pro plan which is competitively priced at $199 (€ 149) per month. Team Pro includes 5 users, multi-store functionality, order information,  retention information, word of mouth integration, live chat and much more.

We also offer a 14 day free trial, so you can try out all the ROBIN functionality.


ROBIN Rolls Out New Response Time Indicators For Your Web Store

Openinghours ROBIN web storesHow often have you contacted a web store with a quick question, only to get an automated email response that says ‘we’ll do our best to answer your question within 24 to 48 hours’?

Imagine walking up to the counter in a brick and mortar store with that same question. You’d be pretty surprised to hear the shop assistant say that he unfortunately can’t take your question right now, but he’ll do his utmost best to answer it tomorrow or possibly the day after.

That’s exactly how that email feels to an online shopper who’s looking to buy something today.


Three Damn Good Reasons Why Happy Customers Are The Best Marketing Investment Ever

The best marketing

Here at ROBIN HQ we always say ‘Great customer service is the best marketing’. For us, this isn’t just a slogan. It’s a way of life, a mission, a strategy … all rolled into one. And we’re executing it too. But before we tell you our story, let’s focus on you and your new e-commerce web store.

You’ve probably just spent a good deal of cash on designing and developing it, right? Your products are fully locked and loaded. Fulfilment is slick, payment systems too. And your bootstrapped launch has kickstarted great initial sales.