In a physical retail store we instantly help our customers.
Online, we have them wait
24 hours for a response.
But the eCommerce times
they are a-changin'.
Leading eCommerce stores are answering
e-mails within' one hour.
And live chats in 20 seconds. Today we call them best-in-class.
Tomorrow best in class is
the new standard.
It's not our software that turns your eCommere store into a best in class service performer. It's how your team uses it.
It also won't happen overnight. Or without effort.
Join the program, so we’re in it together.
ROBIN offers a phased, result-driven approach to measurably turn your web store into a
high performance service company.
You progress through the roadmap using a fixed KPI & reporting structure - leveraging
data from multiple sources.
Data is great. Action is better. Your dedicated ROBIN customer success manager helps you
optimize your KPI's.
Best in class
Service & Sales
Efficiency & productivity are the foundation of your service team. That's why we start with balancing your in- and outgoing workflow with your existing resources.
At the start of the year, we determine our goals. Each month we gradually raise the bar. Together we grow towards our common objectives.
ROBIN pulls in performance data from various sources and turns this data into KPI's. We then help you monitor & analyse, so you can do the right thing at the right time.
Based on our extensive experience with over 100 leading online retailers, we coach you on how to e.g. start responding faster, organise smarter and sell more.
In the Monthly Call with your dedicated success manager, we are discussing progress, KPI's, possible pain points, optimization opportunities and planning.
Success in service starts with the boss. It's the Commanders' Intent that's driving ambition and goal setting. That's why we keep the CEO in the loop with a weekly digest.
ROBIN works with named accounts. This makes it easy to analyse data and spot who is good in what, and who might need help in a specific area.
In co-operation with our training partner ExtraTrainers, we offer training to improve the soft skills of your service staff. Trainings are offered at an additional cost.
ROBIN is super easy to use. But setting up the system and tailoring it to your specific needs can become a tedious little job. That's why we take care of that for you.
In the Monthly Calls we plan your optimization activities. Your success manager will actively drive the process forward by reminding relevant team members of upcoming tasks.
Proven eCommerce customer service technology plus expert coaching for a fixed monthly price.
In The Netherlands, over 100 leading eCommerce stores are using ROBIN software. Some of them are already in our customer success program.