Before you embrace online personal sales as a growth strategy, you need to first make sure your team can effectively manage customer satisfaction. ROBIN gives you one central team dashboard, for all customer conversations, with integrated eCommerce data, service level management, reporting and much more.
All channels in one
All customer conversations via email, live chat and phone neatly organized in one online team dashboard.
All customer & order data
in one place
View conversation history, as well as up to date order, shipping & billing data right next to the customers' question.
Direct overview of
what's going on
See the number of answered and unanswered questions - per team member, per webstore - at a glance.
Collaborate with your team and external partners
With ROBIN's internal chat you can easily collaborate with colleagues as well as external partners.
Instant search for customers, conversations and orders
With ROBIN's instant search functionality you can quickly find the right customer, order or conversation.
ROBIN gives you an oData feed so you can decide yourself which reports you want to create.