Personal service. More sales.

Customer service software for ambitious eCommerce & retail brands.

We are ROBIN. Not just a tool.

We believe in service. In personal service. The power of retail. In the heart of your website. Our team helps you implement, monitor, analyze and optimize. Together we move from ambition to result. More sales. That’s our promise.

Turn customer service into a money making operation

In a brick and mortar store an average of 20% of visitors convert in a sales. Online we only convert 2 or 3%. ROBIN helps you to close that gap by making your service just as personal as instore shopping.

1

Work
efficiently

All customer data and conversations, from all channels, in one central team dashboard

2

Target
the question

Active and proactive personal customer contact at the right moment in the purchase process

3

Convert like
a retailer

Give your team the tools and data to help them convert conversations into orders

1

Work efficiently

When shoppers contact customer service, they want a fast, friendly and effective answer. ROBIN helps you efficienty manage and improve customer service. It allows you to start focusing on the next level in customer contact: personal sales.
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Agent desktop
2

Target the question

Live chatters convert 7.5x as much as non-chatters with much higher order values. With ROBIN you proactively invite shoppers for a conversation at exactly the right time in the shopping journey.
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Pro active
3

Convert like a retailer

Brick and mortar store convert 5 to 10x as many shoppers than online stores do. ROBIN gives your team the right tools and data to convert customer conversations into orders. Just like on the retail floor!
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KPI Counters

Apply for a Quick-scan

Personal service is more sales. That is our promise. But how much sales can you expect? What’s the impact on resources? Where should you start? We tell you in our Quick-scan.
Apply for a Quick-scan

ROBIN quickscan

Join over 500+ ROBIN users from all over the world