• Personal service. More sales.

    Our software helps eCommerce stores turn theircustomer service into a money-making operation.

    Schedule a demo

Your customers love great service. And so do you.

Every support question is an opportunity to create a happy customer. But how does your customer service impact your bottom line? We help you measure what is most important to your eCommerce store…

 +2%23%

Acquisition

New customers who made a purchase after talking to your sales & support team.

 +4%41%

Retention

Existing customers who made a purchase after talking to your sales & support team.

 +2%19%

Efficiency

The efficiency gains of your sales & support team working in one integrated system.

One smart customer engagement widget for email & live chat

Why have multiple contact forms on your site? ROBIN offers one smart web form for email and live chat to ensure a smooth customer experience.

 

Live Chat

Live chat mode

As soon as one of your team members goes online, the ROBIN web form switches to live chat. The ROBIN contact tab will then also switch from ‘Contact’ to ‘Live chat’.

Email

E-mail mode

As soon as the last team member goes offline, the ROBIN web form switches to email mode. Also the ROBIN contact tab switches back from ‘Live Chat’ to ‘Contact’.

Expectations

Managing customer expectations

The ROBIN web form shows your service hours and response time. This way, customers know exactly when they can expect an answer from you.

One central team dashboard to manage conversations

Having all customer support questions in one central place ensures better, faster and more efficient customers service. All team members can access ROBIN from desktop & mobile to answer questions, look up customers, access eCommerce data, collaborate with colleagues and much more.

Customer Conversation
Click on an item in your personal inbox and we show you the screen you the conversation screen are looking at right now. In the left panel you see the entire conversation thread, satisfaction ratings, and automatic answer suggestions.

Customer conversation

Team Conversation
Sometimes you needs to check something with a colleague or make an internal note. You can easily do this in the middle panel of the conversation screen.

Team conversation

Customer & Information Data
Often your customers’ question is related to an order. So you need easy access to this data. In the panel on the right, you’ll find the customer’s conversation history as well as relevant order, shipping & billing data. Just click to edit the right data in your eCommerce backend.

Customer data

4 more reasons to start with ROBIN today

Hassle free

ROBIN is secure cloud software. Never worry about maintenance. Access your customer service dashboard from wherever you are.

Team collaboration

Internal chat, case ownership, response time indicators, and much more. ROBIN has all the features that make life easier for web store teams.

E-Commerce integration

To integrate your eCommerce platform with ROBIN, use our API or one of our off the shelf solutions for Magento, SEOshop, Shopify & Bigcommerce.

Multi-store & Multi-lingual

With ROBIN you can add multiple web stores to one customer service dashboard. Contact form and e-mail templates are all customizable per language!

Our own service rocks the bird nest

For us, great customer service is a way of life, a mission and a strategy… all rolled into one. Each of our staff is part of our customer service team and loves to be put to the customer service test!

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Save time by easily checking customers orders directly in Robin, would recommend to all. Great stuff!

James Munro Boon
James Munro BoonFounderElephant Branded
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