The opportunity to get in contact will increase a visitor’s confidence. This feeling will increase when visitors get the right response. You receive the questions from your contact form in Robin and you can answer on behalf of your webshop.
Even on twitter people talk about your brand, products and webshop. Sometimes these conversations are subscribed to you, sometime not. Catch all these tweets in Robin and start the conversation. Very easily, without different login.
Great service turns ordinary visitors into real fans of your webshop. Robin collects reviews about the service experience. You can share these reviews via a widget and establish a higher conversion based on a reliable image.
Robin learns automatically ‘who’ can answers ‘which’ question. This smart system will route questions immediately to the right user. Robin also remembers and suggests answers who were given in the past on comparable questions.
Every visitor wants a correct and fast answer when a question pops up. The help you answer fast, Robin will monitor your service level, so you can deliver service beyond your visitors expectations.
To make a difference with your service, you should work together. If you need help, ask your colleagues to assist with answering questions. This is possible through all kind of devices. An iPhone and iPad app is available.
It’s all about the conversation.
State of the art high quality userfriendly interface. Hand crafted by geniuses from outer space.
But wait, that’s not all
All this awesomeness with 3 easy payments.-
Robin on the go
Not everybody is always in the office. For iPhone and iPad users there is an app available which enables mobile real-time communication. A great experience to ensure on time answers.
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Robin customer feedback
Each conversation is an oppertunity to ask feedback. If customers give you great feedback, Robin offers you a discount through the ambassador program. A widget for your webshop is available to show others your service performance.
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Robin online contact tab
ROBIN offers awesome tools to deliver great support experiences to your customers through your website. A tab, which offers possibilities for webform communication.
What are you waiting for?
Become a ROBIN ambassador!
ROBIN AMBASSADOR
We believe in peer to peer experiences. So share your thoughts about and usage of Robin eg. with your LinkedIn connections. Fair and honest reviews and status updates in exchange for lots of free conversation credits. For details of the Robin ambassador program go to our pricing model.PRE PAID
A conversation is a thread of messages about the same subject from the same user. The first 100 conversations are free! Take your time to use them, they are valid for 6 months. Than it’s time to buy prepaid credits and continue the interaction on the fly with Robin. You can buy 1000 or 2500 conversation credits which are valid for 12 months. It’s all included, no hidden costs. If you have less than 3 contacts a day, you buy 1000 conversation credits and you have a professional online and social customer service app for less than 25 euro’s per month. A conversation is a thread of messages about the same subject from the same user.- 1000 conversation credits249 EUR
- 2500 conversation credits499 EUR
SUBSCRIPTION BASED
A conversation is a thread of messages about the same subject from the same user. The first 100 conversations are free! Take your time to use them, they are valid for 6 months. Than it’s time to buy conversation credits and continue the interaction on the fly with Robin. If you want the comfort of not worrying about the number of credits you have, we can offer you an annual subscription based conversation credit bundle. We add automatically 1000, 2500 or more conversation credits per 1, 2, 3 or 6 months, to your credit counter. These credits are valid for ever. It’s all included, no hidden costs.- 1000 conversation credits199 EUR
- 2500 conversation credits399 EUR