You can use ROBIN with any shop platform. In addition, ROBIN offers integrations with leading e-commerce platforms. This allows us to display order- and client information right next to the customers question. This saves you time and increases the quality of service. In the same screen, you can also collaborate with team members to make sure you provide the best answer.
You open a conversation with an individual customer by clicking on a conversation in your inbox. We then show you the screen you are looking at right now. The left side of this conversation screen, shows the entire conversation thread, as well as your name, the customers name, satisfaction ratings and more.
Sometimes you needs to check something with a colleague. You can easily do this in the middle panel of the conversation screen. Here you also find the auto-suggestions from ROBIN, based on previously given answers. Simply click and edit to go!
Customer & Information Data
Often your customers’ question is related to an order. In the panel on the right, you’ll find all the relevant order, shipping & billing data as well as the conversation history. This gives you all the right information to quickly respond to your customer with the best answer!